Refund policy

Return & Refund Policy

Last updated: [21/07/2026]

At Poppetides, all products are sold strictly for Research Use Only (RUO). Due to the sensitive nature of research-grade products, we do not accept returns or refunds for opened, used, reconstituted, mishandled, temperature-exposed, or customer-damaged items.

Refunds or replacements are only considered if the product arrives damaged, broken, leaking, visibly contaminated, or if the wrong item was received.

To claim a refund or replacement, customers must record a clear unboxing video while opening the sealed parcel for the first time. The video must clearly show the unopened package, shipping label, product condition, vial/seal condition, and any visible damage or contamination.

Claims must be submitted within 24 hours of delivery to [support@poppetide.com] with:
- Order number
- Unboxing video
- Clear photos of the package and product
- Description of the issue

Claims without an unboxing video may be denied unless required otherwise by applicable law.

Approved claims may receive a replacement, store credit, or refund to the original payment method. Poppetides reserves the right to review and verify all claims before approval.

Products are not eligible for refund due to customer misuse, improper storage, incorrect address, missed delivery, courier delay, customs delay, or change of mind.

All products are sold strictly for laboratory research purposes only. Not for human or veterinary use.